ShipCanada™
Privacy Policy

Effective date: October 16, 2025

Ship Group LLC (“Ship Group”, “we”, “us”, “our”) operates ShipCanada.ca and related pages (the “Site”). We respect your privacy. This Policy explains what we collect, how we use it, and the choices you have.

1) Information we collect

• You provide: name, company, email, phone, pickup/delivery details, shipment descriptions, payment details (processed by our payment partners), and any messages you send us.
• Collected automatically: IP address, device/browser info, pages viewed, time on site, and general location (based on IP).
• From partners: carrier status updates, tracking, delivery confirmations, and fraud-prevention signals.

2) How we use information

• Provide quotes, book and manage shipments, customer support, and account servicing
• Improve our Site, services, and user experience (including analytics)
• Communicate about orders, updates, and marketing (you can opt out any time)
• Protect our users, prevent fraud, comply with laws, and enforce our terms

3) Cookies & analytics

We use cookies and similar technologies to run the Site, remember preferences, and analyze traffic. You can control cookies through your browser settings; some features may not work without them.

4) Sharing your information

We share information only as needed to operate our business:

• Carriers and logistics partners to pick up, transport, and deliver your shipments
• Payment processors to process transactions
• Service providers (IT, hosting, analytics, email/SMS) under contracts that limit their use of your data
• Legal and safety: if required by law or to protect rights, safety, and security
• Business transfers: as part of a merger, acquisition, or asset sale

We do not sell your personal information.

5) Marketing choices

You can unsubscribe from marketing emails using the link in our messages or by contacting us (see “Contact us”). We may still send service or transactional notices (e.g., shipment updates).

6) Data retention

We keep information only as long as needed for the purposes above, to meet legal and accounting requirements, and to resolve disputes.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.

8) International transfers

We are a U.S. company and may process data in the United States and Canada. By using the Site, you understand your information may be transferred across borders where laws may differ from those in your region.

9) Your rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, contact us (see below). We will verify your request as required by law.

• Canada (PIPEDA): You can request access to and correction of your personal information.
• California (CPRA/“CCPA”): California residents may have additional rights, including to know, delete, or correct personal information and to limit use of sensitive personal information. If applicable, you may also use a “Do Not Sell or Share My Personal Information” mechanism (if provided on our Site) or contact us.

10) Children’s privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from them.

11) Third-party links

Our Site may link to third-party websites or services. Their privacy practices are their own; review their policies.

12) Changes to this Policy

We may update this Policy from time to time. The “Effective date” shows the latest version. Material changes will be posted on this page.

13) Contact us

Email: sales@shipCanada.ca
Mailing address: [Add your business mailing address]