Training Center

Ten quick videos to help your team quote, track, and manage shipments efficiently.

All Foundations Pricing Roles International
Broker vs. Carrier — Why Both Matter (and How ShipCanada Blends Them)
Category: Freight Foundations

Clear overview of carriers vs. freight brokers, the benefits of each, and how ShipCanada’s hybrid model gives shippers one contact, reliable capacity, and streamlined paperwork—teeing up LTL/FTL/specialized next.

Trucking Modes 101 — LTL, Truckload, Intermodal & Expedite
Category: Freight Foundations

A fast primer on the four main truck modes—when to use each, key trade-offs (cost, speed, handling), and how ShipCanada’s TMS matches shippers to the right service; tees up the next lesson on pricing.

Freight Pricing 101 — Linehaul, Fuel Surcharge & Accessorials
Category: Pricing Fundamentals

Quick breakdown of the three cost drivers—linehaul (distance, lane balance, equipment), fuel surcharge (indexed to diesel prices), and accessorials (liftgate, residential, detention, appointments)—with sales tips to prevent surprise charges.

Freight Class & NMFC — Getting LTL Right
Category: LTL & Classification

What freight class (50–500) means, how density/stowability/handling/liability set it, how NMFC codes tie to class, and why accuracy prevents reclass fees—plus notes on common Class 70 in Canada and cross-border nuances.

Who’s Who in Freight — Shippers, Carriers, Brokers & Dispatchers
Category: Industry Roles

Identifies each player’s role and how they collaborate—shipper needs, carrier execution, broker coordination, and dispatcher control—plus how ShipCanada’s hybrid model streamlines it all.

Shipment Lifecycle — From Quote to POD & Billing
Category: Process & Operations

Step-by-step walkthrough from accurate quote intake to rate confirmation, pickup, transit tracking, delivery with POD, and invoicing—highlighting where sales sets expectations to avoid surprises.

Cross-Border Shipping 101 — Canada–U.S. Essentials
Category: Cross-Border & Compliance

Covers the core docs (commercial invoice, BOL, customs entry, USMCA COO), border clearance flow, common delay triggers (paperwork errors, misclassification, duties), and how ShipCanada’s TMS + broker partners keep freight moving.

Accessorials Explained — Preventing Surprise Fees
Category: Pricing & Surcharges

What accessorials are (liftgate, residential, inside, limited access, appointments, detention, reclass/reweigh, reconsignment), why they exist, and the key questions to ask upfront so quotes stay accurate.

Shipper Pain Points — Delays, Damage & Visibility
Category: Shipper Challenges

Top shipper issues (delays, damage, poor visibility), plus rising costs/regulations/capacity—and how ShipCanada’s TMS, tracking, and vetted carriers turn you into a trusted problem-solver.

Best Practices
Category: Quoting, Tracking

Keyboard shortcuts, common pitfalls, and how to save time on each quote.